General Information

Appointments can be made by ringing 9841 8102 during office hours. We endeavour to offer an appointment time to suit you. Emergencies will always be given priority and on the day appointments are available.

APPOINTMENTS are for one person only. Separate appointments need to be made for each family member (even for scripts, forms etc), prior to the appointment time.

LONGER APPOINTMENTS are available on request. Please advise our receptionist when booking if you require extra time with the doctor for multiple medical problems, complex issues, or medicals.

CANCELLATION POLICY we appreciate a call and will reschedule up to 30 minutes prior to your appointment time if you are unable to attend. Failure to attend without cancellation will attract a $30 No Show Fee (payable prior to next appointment). Three (3) x No Shows without cancellation will result in no further appointments being offered.

SCRIPTS an appointment is required for scripts.

SURGERY ACCESS – disabled parking is situated at the front of the premises, a ramp provides access through the front door. More parking is available at the rear of the premises.

WHEELCHAIR is available on request. Please advise reception staff if you require assistance.

REMINDERS for the continuing management of our patient’s health, we utilise a systematic reminder system to provide health promotion, preventative care and early detection of disease. Our patients have the right to opt out of this reminder system – please speak to the reception staff.

CULTURAL IDENTITY. If you are Aboriginal, Torres Strait Islander or you have specific cultural identity please let us know as this knowledge may help us assist with your medical care.

HOME VISITS can be arranged for patients within the Albany town site who are seriously ill and unable to attend the surgery. Please speak with reception staff to arrange a home visit.

NURSING HOME VISITS: Dr Fernandes provides regular care to clients at the aged care facilities in Albany.